Top Frequently Asked Questions

Once you find the car you want, click Purchase on the vehicle details page to start placing an order. Enter some information including where you will want the car delivered, choose the right AllCars Protection Plan for you, and make a refundable $100 deposit on a debit or credit card.

The vehicle will be held for you after a successful deposit.

Yes! We help you save because we have a trusted network of lending partners that offer competitive rates. We will make sure you get the best rate available.

The application process takes place online when you know the amount you wish to finance. Take a few minutes to fill out our application form. We will call you with your terms.

In addition to financing with us, AllCars accepts the following:

• $100 in total in credit / debit card payments for your deposit
• ACH bank drafts for payment of your vehicle online. You may need to notify your bank in advance to ensure they allow the transaction.
• If you’re selling a vehicle to us that has negative equity, our AllCars Finance Manager will accept payment by debit card or wire transfer.

Our Concierges will be happy to help with payment-related questions. Chat with us or call!

The deposit puts a hold on your vehicle so no one else can purchase it. After you upload a copy of the front and back of your driver’s license and any other key documents required, we will send you a contract to e-sign and return within 2 business days to keep the hold on your vehicle. If the hold expires, your deposit will be refunded.

No. Even if you decide to finance elsewhere, completing the application with AllCars will ensure you are better informed when you compare other offers for your financing.

Here are some things we do because we care about your peace of mind.

1. On the car detail page we show some of the vehicle history and provide a way to get a complete report.
2. We check over 130 vehicle inspection points and, if needed, perform fixes before your vehicle is delivered to you.
3. You get eight (8) days or 250 miles, whichever comes first, with your vehicle. If it is not right for you, return it to us at no cost to you.
4. We offer an AllCars Warranty based on your needs.
5. Friendly and knowledgeable Concierges are there for you from start to finish.
6. We offer contact-less delivery of your vehicle or pickup of your trade-in, and monitor guidance from the Centers for Disease Control (CDC).
7. We give vehicles a high-quality detail so your car arrives looking great.
8. We believe in being open, honest, and transparent when it comes to recalls. For more information, visit NHTSA Recalls.

AllCars does not offer a typical dealership test drive. We believe we offer something even better. From the day your vehicle is delivered, you get a full eight (8) days or 250 miles, whichever comes first, to know your car.

Drive it around, check out the leg room, see if everything fits, and make sure it’s right for you. If it’s not, we’ll take it back and refund the purchase price.

Our eight (8) days or 250 miles, whichever comes first, test period starts once your vehicle is delivered to you.

We encourage you to create an account with AllCars to:

1. save your favorite vehicles
2. compare prices
3. set notifications if you are looking for a specific make and model
4. look at various financing terms
5. get an offer on your trade-in

Click here to register and create your account.

We provide an eight (8) day or 250 miles, whichever comes first, guarantee. If you find the car isn’t the right fit for you, we will take it back at no cost to you. Why? Because this is a different car buying experience from traditional dealerships.

When you love your vehicle, that gives us peace of mind. We work hard to create a better car buying experience, one that is convenient, provides value, and is trustworthy.

Please send us an email at support@allcars.com and let us know that you love your new ride.

AllCars does not offer a typical dealership test drive. We believe we offer something even better. From the day your vehicle is delivered, you get a full eight (8) days or 250 miles, whichever comes first, to know your car.

Drive it around, check out the leg room, see if everything fits, and make sure it’s right for you. If it’s not, we’ll take it back and refund the purchase price.

We will not sell you a car that we wouldn’t sell to someone in our own family.

Our experts check over 130 vehicle inspection points and, if needed, fix the vehicle before it is delivered to you. Each vehicle needs to be in good condition or we will not sell it.

We believe in full transparency into the history of our vehicles, including open safety recalls. On the car detail page we show some of the vehicle history and provide a way for you to get a complete report.

Our Concierges are available to help with questions and decisions.

Because our pricing is data-driven based on AllCars True Values, we do not inflate prices with the anticipation of negotiation like traditional dealerships. This means everyone receives the same fair price for every vehicle listed on our site. Our Value Meter on the car detail page shows you this value.

Our cost structure is lower because AllCars is not a traditional dealer. We do not have showrooms or other retail overhead, so we can pass savings on to you.

First, search and select your next vehicle. On that vehicle’s detail page, select the purchase button. Answer a few questions before making a $100 deposit to hold the car for you. The information collected includes:

• Personal information such as legal name, address, telephone number, and delivery address
• Trade-In information including whether or not you wish to trade in a vehicle and the estimated trade-in value
• Financing option selection, including financing through AllCars, third-party financing, or no financing
• Protection Plans based on your needs

After reviewing the information, place your order and make your deposit. You will then be able to upload needed documents. We will contact you to arrange delivery right to you. Then you will have a full eight days or 250 miles, whichever comes first, to return the car or truck if it ends up not working out.

Yes, financing is available. There are three ways to pay for your vehicle:

1. Finance through AllCars
2. Finance with your own bank
3. Pay for your vehicle in full via secure ACH bank transfer

Note that if you have a trade-in, AllCars will apply the amount toward the payment of your next vehicle after the paperwork is complete.

Yes, we provide a fair offer for your vehicle. Our pricing is data-driven based on AllCars True Values.

Start by getting your free offer by completing our sell / trade-in form. Enter your VIN number, license plate number, or select your make and model. Then answer a few quick questions and submit the form. Expect to receive a fast response, usually in less than 24 hours.

AllCars is an online car dealership supporting all contiguous states in the USA. Our headquarters is in upstate New York; however, we have resources throughout the United States.

We start by only showing vehicles on our website that have clean titles and are free of fire, flood, and frame damage. On the vehicle history report on the car detail page, we display the title check, number of owners, and accident check, then provide the ability to obtain the full report from Autocheck.

Our skilled mechanics check 150+ vehicle inspection points. The vehicle must pass our inspection or we will not sell it.

Because we care about peace of mind, there’s even more:

1. Eight (8) days or 250 miles, whichever comes first, with your vehicle
2. Affordable protection plans
3. A high-quality detail so your car arrives looking great

We have a team of data experts, technical engineers, and operational experts working together to find and offer better vehicles at lower prices on our site. Our AllCars True Value meter on the car detail page shows you the value of a particular vehicle.

In a nutshell, buying online eliminates the overhead costs of a traditional dealership. We work smart so we can pass savings on to you.

AllCars offers thousands of vehicles across hundreds of unique makes and models. Every day new vehicles are added to our site.

We carry all types of vehicles including coupes, trucks, minivans, sedans, SUVs, hatchbacks, wagons, and more. If we do not have the right vehicle for you, chances are we will have it soon. You may want to set a notification in My Account - Notifications.

We have a team of data experts, technical engineers, and operational experts. We all work together to find and offer better vehicles at lower prices on our site. Our value meter on the car detail page shows you the value of a particular vehicle, based on the price of similar vehicles across the United States that have sold for in recent months.

In a nutshell, buying online eliminates the overhead costs of a traditional dealership. We work smart so that we can pass savings on to you.

Yes, it’s on the car details page for each vehicle.

Here are three reasons why you should consider purchasing a vehicle from AllCars:

1. Chances are you will find a low-priced, high-quality vehicle you will love in our large selection.
2. You will find that the buying, trade-in, and financing experience is easy and convenient.
3. We will do everything we can to make sure you are completely happy with your vehicle and put your mind at rest.

You can sell or trade-in your vehicle entirely online.

How Selling Your Vehicle Works

1. Start by getting your free appraisal by visiting Sell Your Car.
2. If you accept our offer, we’ll provide the paperwork to complete the transaction from home.
3. We will send out a third-party inspector to verify the condition of the vehicle.
4. Once inspected and approved, we will provide a label and tracking number to send us the properly signed and notarized title, if applicable.
5. We will then arrange ACH payment directly to your bank account or overnight a certified bank check.

The trade-in value you receive from AllCars is valid for 10 days. The appraisal will not change as long as the information you entered was accurate.

We hang onto your trade during your eight (8) days or 250 miles, whichever comes first, test period of the vehicle we delivered to you for this very reason. If you return your AllCars vehicle and had traded in a car to us, we will return your trade-in to you.

When selling your vehicle to AllCars or trading it in, you will be asked to provide pictures of the current odometer reading from your dashboard and driver’s licenses of the individuals listed on the title or registration.

If you own the vehicle outright, we will need a picture of the front and back of your title, including all four corners of the document.

If you have a lien on your vehicle, we will also need:

1. a picture of your vehicle’s 10-day payoff statement
2. a picture of the registration card

If your vehicle has negative equity, we will also need a picture of the front and back of a certified check for the amount of negative equity.

Negative equity is when you owe more on your current loan than the car is worth based on our offer.

Once we receive the title and paperwork, we will arrange payment before we pick up your vehicle. We can overnight the check to you or electronically transfer the funds to your bank account.

Trade-in vehicles with current liens will be paid off once the sale is completed and after your eight (8) day or 250 miles, whichever comes first, test period.

If you choose to swap vehicles, we will wait to pay off your trade until the end of your second test period.

AllCars provides a haggle-free and hassle-free experience, so we provide our best offer up front. We do not price match or negotiate your sell or trade-in offer.

A car appraisal assigns an estimated value to a vehicle. Your valuation can be helpful when you plan to buy, sell, or trade in a car and wish to know its fair market value.

Many things can affect the value of your vehicle, including the make and model, age, mileage, vehicle options, and condition.

Some people take appraisals to more than one dealer when negotiating. It is sometimes useful when applying for financing.

It’s free.

Click here. Answer a few questions about your vehicle. A team of automotive experts does a professional, free online appraisal quickly. We will email you when your certificate is ready to view and download.

Your interest rate is based on your credit score, monthly income, loan amount, and down payment amount for our auto loans.

AllCars offers auto loans for those with good, minimal, and poor credit histories, as long as you are 18 or older, make at least $5,000 per year, and have no active bankruptcies.

Yes you can. When you are going through the purchase process on our website, you will see this as an option for financing auto loans.

Yes, as long as you are 18 or older and earn at least $5,000 a year and have no active bankruptcies. AllCars has auto loans for people with good, bad, and no credit.

For auto loans at AllCars, we run a simple credit inquiry to view your credit and determine the best possible lenders to work with you. The inquiry will, for most people, make an impact on their credit.

Terms on our loans are good for 45 days from the date you received them. If they expire, or your information changes, you can request new terms by completing another application.

Terms on auto loans are based on your credit history, your individual income, and the price of the vehicle you’re looking at.

Yes, you can increase your down payment, monthly payment, and even pay off your loan early without penalties or added fees.

Here is a site where you will be able to check your credit score on your own: Free Credit Report.

While our vehicles are in great shape, almost all cars eventually need repairs after years of use. Cars are complex products, and mechanical breakdowns or minor defects can be costly.

Think of a vehicle service contract like health insurance for your car. If a covered breakdown occurs, the service program will pay for repairs.

An AllCars Warranty is an excellent way to protect yourself when a vehicle’s original warranty expires.

There are many extended car warranty options out there. Choosing a service contract provider who puts customer care first and provides financial protection and peace of mind by covering the cost of unexpected repairs is essential.

There is an AllCars Warranty website that contains more information about our warranty, including why it makes sense to protect your vehicle with a service contract.

There are no upfront costs. Pay monthly and cancel anytime, easily and hassle-free.

Go to the AllCars Warranty. Fill out a short form with your vehicle’s year, make, model, and mileage. This helps narrow down your options so you can obtain a quote and purchase the option that is right for you.

AllCars is an online car dealership supporting all contiguous states in the USA. Our headquarters is in upstate New York; however, we have resources throughout the United States.

We start by only showing vehicles on our website that have clean titles and are free of fire, flood, and frame damage. On the vehicle history report on the car detail page, we display the title check, number of owners, and accident check, then provide the ability to obtain the full report from Autocheck.

Our skilled mechanics check 150+ vehicle inspection points. The vehicle must pass our inspection or we will not sell it.

We have a team of data experts, technical engineers, and operational experts. We all work together to find and offer better vehicles at lower prices on our site.

AllCars offers thousands of vehicles across hundreds of unique makes and models. Every day new vehicles are added to our site.

We have a team of data experts, technical engineers, and operational experts. We all work together to find and offer better vehicles at lower prices on our site.

Yes, it’s on the car details page for each vehicle.

Here are three reasons why you should consider purchasing a vehicle from AllCars:

1. Chances are you will find a low-priced, high-quality vehicle you will love in our large selection.
2. You will find that the buying, trade-in, and financing experience is easy and convenient.
3. We will do everything we can to make sure you are completely happy with your vehicle.

AllCars delivery fee varies from free to a maximum of $1,000 within the contiguous 48 states. The cost of delivery may be included in financing.

Yes, the delivery fee is refundable if you decide to exchange or return your vehicle.

No, it is not possible for you to pick up your vehicle. We do not offer this option in order to keep our operating costs lower so that we can pass the savings on to our customers.

To get an update on your delivery, please chat with us, phone us at (585) 673-9093, or send us an email at support@allcars.com.

Once the signed contract and funds are received, we schedule your delivery and email you an estimated date of delivery.

Please notify our support team by phoning us at (585) 673-9093 as soon as possible. We will work with you to find a new date and time that works for you.

Here’s what to do when your vehicle arrives:

1. Inspect the vehicle before signing the paperwork.
2. Confirm the temporary registration tags are in place.
3. If you are trading in a vehicle, remove all of your belongings.
4. Make sure the vehicle is covered by insurance.
5. Get in your new ride and take it for a spin.

A safety recall occurs when an auto manufacturer or the National Highway Traffic Safety Administration (NHTSA) determines that a vehicle, or part of a vehicle, creates an unreasonable safety risk or fails to meet minimum safety standards. To find out more, visit the NHTSA website.

Yes. Some recalls involve non-safety-related defects. Examples may include paint quality, cosmetic blemishes, or a radio that does not work properly.

One way to check the recall status of a vehicle is to go to NHTSA Recalls and enter the vehicle’s VIN.

Also on our car detail page is a link to obtain a full auto history report for that VIN from Autocheck.

Manufacturers have not authorized independent dealers like AllCars to repair and close out open safety recalls. It is possible we will have some vehicles on our website that have safety recalls that have not been fixed.

We encourage you to perform additional research on the recall before deciding to purchase the vehicle. After you own the vehicle, contact a manufacturer-authorized facility immediately, which is required to fix the open safety recall at no cost to you.

There are a few ways to stay informed about future recalls for your vehicle:

1. Keep your vehicle registration up to date.
2. Register your vehicle with the manufacturer as soon as you own it.
3. Sign up to receive email notifications from NHTSA.

You have 8 days, or 250 miles, whichever comes first, to get to know your new vehicle from AllCars.

If you decide it is not right for you, we will help you exchange it for another vehicle or provide a refund. We will pick it up for free and refund a delivery fee if one was charged.

Yes, if you start the exchange within your 8-day return window. Please call us at (585) 673-9093 with your vehicle and personal information handy.

To return a vehicle from AllCars, please call us at (585) 673-9093 with your vehicle and personal information handy.